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The service lane, all in one place.

Status+ is the service CRM that takes the guesswork out of every visit. Your customers and your team are informed at every step, over text and smart calling, from write-up to pickup.

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Certified with CDK, Dealertrack, Reynolds & Reynolds and Fortellis.
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Certified integrations CDK Global Dealertrack DMS Reynolds & Reynolds Fortellis Recall Masters CenPOS
Everything the service drive needs

No more fragmented solutions. Status+ does it all.

Pick a feature to see what it does and what it includes.

Digital Multi-Point Inspection

An MPI customers can approve from their phone. Approval rates and approval times both move, and the Direct Connect call button puts the advisor one tap away.
  • Customer friendly
  • Efficient internal workflow
  • Labor time guide
  • Parts integration
  • Dealer grid pricing
  • Advisor and tech photo/video usage reporting
  • Customer Direct Connect calling with the advisor
  • Real-time declined MPI alerts
Digital multi-point inspection form Customer approving recommended services on a phone

Custom Write-Up Tool

The first true no-touch write-up. Send the authorization straight to the customer's phone and generate the repair order on the spot.
  • Easy to use
  • Express quick codes
  • Open recalls, VIN specific
  • Previously declined MPI items shown
  • Status+ digital status board
  • Advisor photo/video walk-around usage reporting
  • Electronic signature page
  • Dealer and VIN specific fluid maintenance schedule
  • Dealer and VIN specific menu presentation
Write-up tool Repair order status board

Full-Service Texting Platform

Message customers and teammates instantly, with automated Status+ updates going out through the whole service process.
  • Automated updates
  • Two-way texting from any device
  • Automated advisor alerts
  • Digital reminder program
  • Digital marketing program
  • Communication tools in one place
  • Internal team messaging
Customer conversation on the advisor side Text conversation on the customer's phone

Service Scheduler & Automated Appointments

Booking an appointment or requesting concierge service has never been easier for the customer, and the follow-up runs itself.
  • Virtual BDC
  • Automated appointment confirmations
  • Automated follow-up
  • Automated MPI remarketing
  • Works with the reminder and marketing program
  • Digital appointment board and waiting-room display
  • Separate main-line and express boards
  • Automated special-order parts texts
  • Loaner car and shuttle ride display
Appointments board Mobile scheduler

Digital Reminder & Marketing Platform

Best-in-class reminders and marketing that run on their own. No files to pull, no lists to update.
  • Automated next appointment
  • Declined MPI item campaigns
  • Time and mileage reminder campaigns
  • Reactivation program
  • Recall messaging
  • Targeted retention campaigns
  • Lost customer campaigns
  • Status+ digital appointment system
Marketing campaigns Customer booking link on a phone

Click to Call with Transcription

One click connects, records and transcribes every inbound and outbound call, so coaching and follow-up are built on what was actually said.
  • Voice recognition flags potential negative calls
  • Direct Connect and smart routing
  • Automatic fallback
  • Measures advisor daily follow-ups
  • Interactive coaching tool
  • Download or send any call with its transcript
  • Assigned numbers keep employee phones private
  • All communication tools in one spot
Recorded calls Call in progress dialog

Service Retention & Experience Alerts

Stay ahead of the curve. The "inspect what you expect" dashboard surfaces the moments that decide whether a customer comes back.
  • Immediate opportunity alerts
  • Automated no-show and next follow-up
  • Automated reputation management
  • Call tracking resolution
  • Full CSI dashboard
  • Automated check-in on the previous visit
  • Harvest and filter five-star reviews
Mobile survey

Mobile Pay

Collecting payment has never been easier for your team or your customers: a texted link, a viewable invoice, and the result on the advisor's dashboard the moment it clears.
  • Simple advisor pay link
  • Viewable invoice
  • Quick link by text
  • Secure verification
  • Immediate processing
  • Scan a card
  • Save a card on file
  • Approval or decline shown on the advisor dashboard
Customer paying on a phone Advisor taking a payment

Advanced Intuitive Reporting

Every report at your fingertips, in real time, so adjustments happen this week instead of next quarter.
  • Email capture
  • Advisor gross
  • Reports by segment
  • VSC claims
  • ELR vs. door rate
  • ASR and primary items
  • Total opportunity
  • Competitive maintenance
  • Interactive ROI dashboard
  • Factory warranty rate review
  • Customer lifetime value
  • Fluid maintenance penetration
  • MPI, unsent, deleted and pending
  • Dealer and advisor live retention
  • Exception, off-grid and menu discount
Tech performance report Reports menu
Schedule a demo

See Status+ in your own service lane.

Thirty minutes with our team, on your schedule. We will walk through your current process and show you where Status+ fits.

[email protected] Dixon Technologies, Texas
Also from Dixon Technologies Recon+ Acquisition+

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